Centre for Capacity Building (CECAB) has organized a training program on Improving Work Relationships and Service Delivery, exclusively for thirty traffic police of different levels. The program was undertaken in association with the Metropolitan Traffic Police Division of Nepal on 1 July 2017 (17 Asar 2074) in Kathmandu.
The four-fold purpose of the training program was: to make the trainees familiar with the cause and effects of deteriorating work relationships of the traffic police with the service recipients; to develop strategy for improving work relationships with the service recipients; to assess the problems and challenges of effective service delivery in the course of traffic services; and to explore the techniques of service delivery effectiveness in traffic police of Nepal.
As the program was mainly focused on making the participants (the traffic police of Nepal) aware of effective and amicable service delivery to the people, the learner-led approach was fully adopted with open discussions and interactions between the participants and resource persons as well as among the trainees. The best practices of traffic police services in the contexts of international, regional, national and local levels were reflected during the sessions.
At the end of the training, certificates of participation were awarded to the participants and they expressed that even though the duration of the program was too short, they got better opportunities to learn many useful and interesting knowledge and skills in work relationships and effective service delivery.
Nevertheless, the program was organized by CECAB for the first time of this type for traffic police of Nepal. This obviously seems to be a step forward to improve the traffic police mechanism in Nepal.